"Simple human error" shortchanges METRO customers
Did you see this KHOU-11 story earlier in the week, about METRO's fare boxes overcharging customers?
Anita Hamilton said her Q card was getting charged double to ride the 108 North Shepherd Park-and-Ride. She said she pays $1 in the morning, but then she noticed in evening commute that she was being charged $3.
"I was told that there were other people who were experiencing the same problem, the same bus I was riding, they were also being charged three dollars," Hamilton said.
Hamilton contacted Metro, and she said they're refunding the overcharges and giving her an extra $5 for her troubles.
"What we discovered is it wasn't actually her Q card that was the problem -- it was that the fare box hadn't been reset, which was simple human error," Metro spokeswoman Raequel Roberts said.
As usual, Laurence Simon called it perfectly: Bandit boxes on the buses.
Posted by Anne Linehan @ 02/13/08 08:22 PM | Print |
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