Time running out on muni courts computer system
Remember the new $7 million computer system for the municipal courts?
The goal is to, one day, put all of the paper records on computers and make them easier to transmit digitally. The new computer system will manage 1.2 million records every year. The one it's replacing is 18 years old.
Eventually, the court's goal is to reduce staff and improve customer service as a result of this system.
And remember how well the debut went?
"It's horrible. It is beyond horrible. I never had to wait this long in the courthouse before," a Houston driver said.
"They should have trained over the weekend or implemented some other kind of system to make it work," driver Joel Sanchez said.
[snip]
City officials admitted there is a learning curve for judges, clerks and other staffers who have been handling cases another way for 18 years.
"It's probably going to take a little bit longer until they get up the learning curve and the repetition of using the new system," said Richard Lewis, the director of Information Technology.
Well, it appears that learning curve is just too steep and patience is wearing thin:
Councilman Ron Green says the city will give the contractor a couple months to fix problems in the system, then decide whether to reject the deal.
The system was designed to make the municipal courts system paperless, but it has caused major delays for Houstonians and police officers.
Hopefully the contract was written so that the city won't be out $7 million. Sigh.
Posted by Anne Linehan @ 06/02/06 06:25 PM | Print |
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