Hello? Anyone home at Metro?
Laurence Simon had a little problem trying to call the hotline Metro lists on its signs:
Folks, I've never talked to a live human being on that number. Ever. I've waited for over 30 minutes at times and never gotten anyone. In face, as an experiment, I tried to call from my desk at work and left it on the hold tape for almost and hour and never gotten anyone.
You'd think with Metro's declining ridership problem, it would focus some resources on a customer hotline.
Posted by Anne Linehan @ 03/20/05 12:26 PM | Print |
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