"Simple human error" shortchanges METRO customers
Did you see this KHOU-11 story earlier in the week, about METRO's fare boxes overcharging customers?
Anita Hamilton said her Q card was getting charged double to ride the 108 North Shepherd Park-and-Ride. She said she pays $1 in the morning, but then she noticed in evening commute that she was being charged $3.
"I was told that there were other people who were experiencing the same problem, the same bus I was riding, they were also being charged three dollars," Hamilton said.
Hamilton contacted Metro, and she said they're refunding the overcharges and giving her an extra $5 for her troubles.
"What we discovered is it wasn't actually her Q card that was the problem -- it was that the fare box hadn't been reset, which was simple human error," Metro spokeswoman Raequel Roberts said.
As usual, Laurence Simon called it perfectly: Bandit boxes on the buses.
Posted by Anne Linehan @ 02/13/08 08:22 PM | Houston Transit | Technorati | Sphere | Comments (4)
Previous Entry | Home | Next Entry
Trackback
Unfortunately, abusive spammers have forced us to disable incoming trackback pings. The Technorati link should list related posts. Feel free to drop us an email if you've linked a post and would like to let us know about it.
ADVERTISING
DISCLAIMER
All content © 2004-08, blogHOUSTON and the respective authors.
blogHOUSTON.net is powered by Nucleus.
Site design and Nucleus customization are by Kevin Whited.