Customer service, Metro-style
This would be so sad, if it was unpredictable. But Metro's customer service is predictably bad, as we all know from reading Laurence Simon's adventures.
Laurence mentioned this classic Metro-moment, courtesy of a Chron.com blogger:
Me: Hello? Hel...Yes, I'm calling to see if you can dispatch a message to the driver of bus number 4237?
Metro: What is the problem?
Me: We are on I-10 and there is a major accident that has the freeway shut down. If we divert to the Washington exit we can go through the Northwest Transit center and avoid the shutdown.
Metro: There's a wreck?Me: Yes, on I-10.
Metro: Where is the accident?
Me: I-10 Westbound at TC Jester.
Metro: Outbound?
Me: Yes, outbound. Westbound. Heading out of town.
Metro: Um, no ma'am. I'm not showing any blockages?
Me: (Oh, you've got blockages alright.) You mean you haven't heard about the overturned truck? Don't you people own Transtar?
Metro: Well, yes ma'am but we don't have access to it.
They don't have access to Transtar! Hahahaha!
Follow the link to read the rest of the sad (actually, hilarious) conversation. I don't think the familiar corporate refrain of "Make it happen!" is a part of Metro's training.
Now would be a good time to hit the archives to revisit Laurence's thoughts on Metro's customer service:
Folks, I've never talked to a live human being on that number. Ever. I've waited for over 30 minutes at times and never gotten anyone. In fact, as an experiment, I tried to call from my desk at work and left it on the hold tape for almost and hour and never gotten anyone.
What a useless piece of crap it is.
Thank you, Laurence.
Posted by Anne Linehan @ 05/11/06 07:59 AM | Houston Transit | Technorati | Sphere | Comments (4)
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